Privacy Policy

1. Who We Are

Zenith Elevation Group, LLC ("ZEG," "we," "us," or "our") is a web design and digital services company based in Broken Arrow, Oklahoma. This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our website (zenithelevation.com), contact us, or use any of our services.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and business name when you contact us or request a quote
• Website URL, project details, and business goals shared during intake or onboarding
• Content, logos, photos, and copy you submit for use on your website
• Billing name and address (payment card data is processed directly by Stripe; ZEG does not store card numbers)
• Communications sent via email, contact forms, or other channels

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths (via Google Analytics)
• Referring URLs and search terms used to find our site

Information from third-party sources:

• Publicly available business directory information (name, address, phone, website) used for outreach to potential clients

3. How We Use Your Information

We use the information we collect to:

• Deliver the services you have purchased or requested
• Communicate with you about your project, billing, and support
• Send service-related notifications and follow-up emails
• Send marketing or outreach emails to potential clients (you may opt out at any time)
• Improve our website, services, and internal processes
• Comply with legal obligations and enforce our Terms of Service
• Protect against fraud, abuse, and security threats

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing (where applicable)

Where applicable under privacy laws such as GDPR or similar frameworks, our legal bases for processing personal data include: performance of a contract (delivering services you have purchased), legitimate interests (improving our services, business outreach), compliance with legal obligations, and consent (where explicitly obtained).

5. Email Communications and Opt-Out

ZEG may send you emails relating to services you have purchased, project updates, or outreach about our services. Every commercial email includes an unsubscribe link. You may also opt out at any time by replying "STOP" or emailing support@zenithelevation.com with "Unsubscribe" in the subject line.

Transactional emails (receipts, security notices, service interruption alerts) are not subject to marketing opt-out and will continue as long as you are an active client.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies. Here is what we use and why:

Cookie / Technology	Purpose	How to opt out
Google Analytics (_ga, _gid)	Aggregate, anonymized website usage analytics	Browser settings or Google Analytics opt-out
Google Tag Manager	Manages analytics and marketing tags	Browser settings
Stripe.js	Fraud prevention during payment processing	Required for payment; cannot be disabled during checkout

You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from accessing our content.

7. Third-Party Service Providers

We share information with trusted third-party providers who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf:

• Stripe — Payment processing. Stripe's privacy policy governs how they handle payment data.
• Google Analytics / Google Tag Manager — Website analytics. Data is anonymized before transmission.
• Resend — Transactional and outreach email delivery.
• Supabase — Secure database storage for internal tools and client data.
• Cloudflare — DNS management, security, and CDN services.
• Vercel — Application hosting for internal tools.

We do not allow these providers to use your personal information for their own marketing purposes.

8. Data Retention

We retain personal information for as long as necessary to deliver services, comply with legal obligations, and resolve disputes. Specifically:

• Active client data is retained for the duration of the engagement plus 3 years.
• Billing and transaction records may be retained for up to 7 years as required by tax and financial regulations.
• Marketing and outreach contact information is retained until you opt out or request deletion.
• Website files are retained for 30 days post-cancellation, after which they are deleted from our systems.

9. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit, access controls limiting data access to authorized personnel, and secure, monitored infrastructure provided by our hosting partners.

No method of electronic transmission or storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security. If you believe your information may have been compromised, contact us immediately at support@zenithelevation.com.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of inaccurate or incomplete information.
• Deletion — Request deletion of your personal data (subject to legal retention requirements).
• Opt-out of marketing — Unsubscribe from marketing emails at any time.
• Data portability — Request your data in a portable format where feasible.
• Restriction — Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, email support@zenithelevation.com. We will respond within 30 days.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe we have collected information from a minor, contact us at support@zenithelevation.com.

12. Links to Third-Party Sites

Our website may contain links to third-party websites or services. ZEG is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and notify active clients by email. Continued use of our services after the effective date of changes constitutes acceptance of the revised policy.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Oklahoma. Any disputes relating to this policy shall be resolved in accordance with our Terms of Service.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us:

Zenith Elevation Group, LLC
Broken Arrow, Oklahoma
Privacy/Data requests: support@zenithelevation.com
General inquiries: hello@zenithelevation.com